If a questions is not answered, please feel free to email me and I will do my best to answer your question!
ABOUT MY EARRINGS:
Please keep in mind that all products are hand made and with that there might be slight imperfections. I do my best to eliminate bubbles and markings, however, because they are handmade it is possible they may have a small marking or a few bubbles. I inspect each earring and test their quality so I will never send out earrings with large imperfections, but I also believe handmade means knowing and being proud of the slight imperfections. To me, imperfections help to tell a story of how they are handmade and totally one of a kind.
CLIP ONS AND BACKINGS:
Clip-on backings are available upon request for most earrings. Please make sure to send me an email before you order to ensure your earrings can be made with clips. You can email me via the contact page and I will get back to you within 1-2 business days.
Flat posts backings are made from hypoallergenic stainless steel and work for very sensitive ears. Ball posts are made of brass and are gold plated.
I do offer 18K gold flat posts for a $5 charge for those with the most delicate lobes. Please make sure to send me an email before you order to ensure your earrings can be made with these backings. You can email me via the contact page and I will get back to you within 1-2 business days.
RETURNS and EXCHANGES
Returns for damaged earrings are accepted within 30 days of purchase. Other damaged returns will be met on a case by case basis. If you are not happy with a purchase, exchanges are accepted within 14 days after receiving your product. If you are returning due to damage you can only receive a duplicate of your previous order. No exchanges for something else are allowed.
Polymer clay is very durable and tough to break but I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis.
**emails will be returned within 2-3 business days